In this episode, we take a deep dive into food & beverage hospitality with Matt Hagnauer, Food and Beverage Manager at Crestview CC in Wichita, Kansas. We discuss the importance of hospitality and customer service and knowing the difference between the two.
We also chat about importance of never becoming stagnant on food and beverage operations.
You’ll learn how to start hiring for attitude and not skill. We’ll also cover how to break the barriers between food and beverage and other outlets around the club like golf, tennis, etc.
Lastly we’ll cover how you can go about finding quick easy measurables in your dining room. These are a short cut to understanding your dining rooms success rate.