Gabe travels to the home of golf, St. Andrews, to chat with Leighton Walker, GM of Burford Gold Club and Stuart Finlay of Wales Golf. Learn how a younger group of club leadership is driving huge change throughout the UK.
On this week’s episode we are joined by Bill O’Brien, VP of Operations at Troon. We discuss observations on membership growth and learn why retention is as important as new sales. We’ll also get Bill’s ideas on creating a culture of sales within the organization. You’ll also learn how to avoid potential pitfalls and why leaders desperately need to get out of the office.
Norm Spitzig also joins the mix for another edition of Master Class, presented by Master Club Advisors. Norm and Gabe discuss the differences between generations and their exciting new education program, Wildly Successful Membership, for the club industry.
In addition, you’ll hear about the Club Leadership Summit’s silent auction benefiting Sport Changes Lives. Get details on some of the items up for bid and learn how you can participate.
What happens when a prestigious private club steeped in history hires a young millennial manager? Find out on this episode as we chat with Lou DiLorenzo and Joel Livingood, member of the Board of Governors and General Manager respectively, of Interlachen Country Club.
Learn why the club decided to take a chance on Joel and what has happened since he has come on to manage. Joel shares his perspective, the challenges he’s faced, and his plans for the future of the club.
This episode is brought to you by the National Club Association. Visit nationalclub.org to learn more.
Our featured guest is Chief Risk Officer of ISU S&K Insurance, Toni Shibayama. Toni has an interesting approach to insurance. Her advice is “Don’t Use It”. You’ll want to make sure and find out what she means by that.
We’ll also talk about why identifying and hiring the right people is one of the most important things you can do at your club. You’ll learn why it’s also important to take the pulse of your team often. Toni has a number of tips for new general managers as well.
Lastly you’ll want to hear the Top 5 risk areas in a club that Toni has identified. There is a ton of actionable advice for you to take back to your club.
The Riviera Country Club is steeped in history and hospitality. You’ll get a taste of both during this episode as we chat with the Don Emery, General Manager as well as Martin Fuentes the Club Services Manager, Kurt Wohlgemuth the Hospitality Manager and Jim Shumate the Director of Club Operations. You’ll learn what goes into running a world-class operation for an elite membership.
The Riviera has an illustrious history. They have played host to US Opens, PGA Championships, and most recently the USGA Men’s Amateur Championship. Each year the LA Open, an annual stop on the PGA Tour, is played here. With its proximity to Hollywood, The Riv has a long history of famous folks who have graced the club including: Walt Disney, Humphrey Bogart, Elizabeth Taylor, Errol Flynn, Adam Sandler, Tom Brady and Larry David.