After spending time at 15 different private clubs during a faculty internship, Dr. Matthew Samel of Johnson & Wales joins us to discuss the lessons he learned. There are 6 key takeaways that Dr. Samel shares with us on the topics of Governance, Technology, Member Services, Food & Beverage, Employment & Multigenerational Activities.
Dr. Samel had the honor of being one of three faculty members selected to participate in The Club Foundation’s faculty internship program. The purpose of the internship to is provide faculty members with a comprehensive view of the industry in order to better serve students who are studying private clubs.
He attended a three-day orientation and the Club Managers Association of America (CMAA) National Student Education Conference in Washington, D.C. He then returned to Rhode Island, where he spent 50 hours this past spring interacting with 16 different club managers and touring more than ten clubs in the New England and mid-Atlantic region. His interview is an exciting look at what he learned.
Also joining us on this episode is Donna Coyne, Managing Member of the Professional Club Marketing Association. Donna give us a preview of the upcoming PCMA National Conference taking place in Chicago Illinois on September 17th & 18th. Donna gives us some background on the PCMA and also shares their vision of the future of the organization.
Visit askpcma.org/conference to learn more and get registered.