189: Service Excellence

On this episode, Gabe announces his new YouTube show "Let's Play Thru". Please subscribe on YouTube here:  https://m.youtube.com/gabrielaluisy?sub_confirmation=1

Our featured guest is Annette Whittley. Annette has over 17 years of luxury hospitality service experience. She's the newest addition to the Kopplin, Kuebler & Wallace team helping private clubs train their food & beverage staff. 

After graduating from the University of Surrey with a BS in Hotel & Catering Management Annette joined luxury hotel industry leader Four Seasons hotels and resorts. Over 13 years with Four Seasons, she worked in restaurants, bars, recreation facilities, banquets, in room dining, and was involved in multiple renovations and property openings. Her time with Four Seasons included city hotel and remote resort locations.
 
 In 2015 she made the transition to private clubs, joining the executive team at Congressional Country Club which is the highest rated Country Club in the United States and globally by Platinum Clubs of the World. Congressional has hosted five major golf championships and is the future host of eight major PGA championships including the 2036 Ryder Cup. 
 
 Her passion for the Club industry led her to start ASB Hospitality prior to joining KK&W where she plans to specialize in Food and Beverage Train. 

We're also joined by Member Text Founder, Justin Baer. On this edition of Tech Trends we chat about ways your club can be more efficient with member communications. Visit https://www.membertext.net/

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