June 3, 2024
354: Embracing Adaptability & Elevating Hospitality w/ Josiah Mackenzie
Join me, Denny Corby, as I sit down with Josiah McKenzie, host of the Hospitality Daily Show podcast, to uncover the secrets of elevating hospitality through empathy, adaptability, and exceptional service. We discuss the critical need to reconnect with the core mission of hospitality and how listening to guests' evolving expectations can set businesses apart. From legacy hotel groups to innovative new ventures, learn how personalized service continues to be the differentiator in a competitive landscape.
We explore how hospitality aligns with the essentials of Maslow's hierarchy of needs, emphasizing the importance of solidifying the basics before introducing creative enhancements.
Emerging trends such as the rising value of in-person interactions and community-focused offerings in the age of AI are also examined, providing a comprehensive outlook on the future of hospitality and club management.
Finally, Josiah and I delve into the wisdom of hospitality literature and influential industry figures, including Danny Meyer's "Setting the Table" and Chip Conley's journey with Joie de Vivre Hotels. We highlight the powerful role of a multi-generational workforce and the importance of continuous learning in effective leadership. FThis episode is packed with valuable takeaways and practical advice for anyone looking to thrive in the ever-evolving world of hospitality. Tune in, share, and subscribe for a wealth of knowledge and inspiration.
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00:05 - Impacts and Opportunities in Hospitality
09:36 - Hospitality and Club Management Trends
17:39 - Hospitality and Leadership Insights in Podcasts
23:57 - Insight and Mentorship in Podcasts
31:17 - Hospitality Daily Show Podcast Interview
WEBVTT
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I've spent a lot of time looking at the impacts and opportunities and the second-order effects of artificial intelligence and I think, as our ability to process data gets faster and faster, we're going to become less valuable for just kind of what we can think or ideas that we have, and I think the intangibles that hospitality provides the opportunity to gather people together, make them feel good is only going to increase this year, next year, for decades to come, and so I think this is a actually a really good place to be.
00:00:38.802 --> 00:00:56.145
I think there are opportunities to think about what are offerings that could be provided that maybe push the bounds of how some clubs have kind of thought about their role in the neighborhoods and the communities that they operate within.
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Hey, everyone.
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Welcome back to Private Club Radio, the industry source for news, trends, updates and conversations all in the world of private clubs and high-end hospitality.
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I'm your host, denny Corby.
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Thanks for being here.
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This episode is a special one as I have on Josiah McKenzie, who is the host of the ever-popular Hospitality Daily Show podcast.
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Super excited to have him on.
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As we discuss the world of high-end hospitality, we go over stellar service, the impact of technology and trends shaping the entire industry as a whole.
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We talk about insights from industry leaders that he's chatted with on the importance of continuous learning and mentorship.
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Of my big key takeaways is how empathy and adaptability are really transforming the hospitality experience and industry as a whole.
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So, private Club Radio listeners, please welcome to the show.
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The host of the Hospitality Daily Show, josiah McKenzie.
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Hospitality Daily really came out of an observation.
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I had spending a decade in and around the hotel industry where I was seeing that people entered the industry for so many reasons.
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That were usually around.
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They care for people, they cared about serving people.
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They wanted to create experiences where people would be, you know, kind of feel good.
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And the day-to-day reality is can be very hard and it can also, because there's so many career paths in hospitality.
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Is can be very hard and it can also, because there's so many career paths in hospitality, you can end up in a job that is honestly in front of a computer with a lot of spreadsheets and zoom meetings and you think, hey, I'm working for a hotel company or hospitality company, but this isn't what I initially thought of.
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So I wanted people to reconnect with the why every day.
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Why do we do this?
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What's possible, what can we do?
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How do you get fired up?
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I think hospitality was one of those things, like media, where energy is really important and so, because inspiration is perishable, you have to fill that battery up every day, and so it's a short format podcast.
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Usually the episodes are more like 10 to 15 minutes.
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Talk with someone in the industry who's doing interesting things help them imagine for themselves.
00:03:06.189 --> 00:03:07.993
Hey, there's someone over here doing this interesting thing.
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Maybe I can have a variation of that here, and so that's what it's all been all about.
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It's been a ton of fun building this over the last couple of years.
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And that's, and I've listened to episodes.
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You're on my, you're on my scroll of podcasts on on Apple podcast From your point of view and now I know you don't directly, you know, have direct experience with private clubs, but I still think there's so much direct correlation between hotel hospitality and clubhouse.
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Same thing, interviews.
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At this point, what would you say are some of the top traits of successful hospitable groups?
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And when I say that because I don't want to say like a hotel chain, because they're franchise, you know there's different.
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They don't always own it, so there's other individual owners, but from the successful I would say ownerships, or the successful groups, what do you think separates them from a not so successful group?
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There's a lot of elements of success, I think, decent amount of similarities between a hotel company that's run well and a private club.
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I think, at the end of the day, both are there to serve people right, and, thinking about experience, I think about how they can provide that.
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I think in these different contexts, people's expectations or what they want from the club or from the hotel could vary, but I think a similar trait would be attentiveness to what people are looking for.
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I think that starts with listening.
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It starts with the knowledge of the people that you're looking to serve.
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I've talked with a range of people, from folks that are working at hotels or organizations that have been around for decades and have preserved this incredible legacy of success in providing hospitality, and then also a lot of people who are starting brand new concepts and so, depending on what environment you're stepping into, that's going to guide how you think about success.
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But I think a very common trait is listening.
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I see that across all levels, from the highest ultra luxury hospitality to more kind of lifestyle concepts that might be more mid-range.
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I had a conversation with the person who built the most successful, most profitable, most high-end resort Almanagiri in the United States, and it was interesting because that property is known for its design and its aesthetic and it's very, very high-end.
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But he was saying that even if you're building the most beautiful place, that only goes so far.
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It's the service experience that defines that highest end of luxury, that highest level of service.
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And so I think that comes down to that attentiveness to what people want.
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There's a recognition that what people want can vary.
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It could be the same person traveling different times, maybe for different reasons, maybe to different places.
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That's a little bit less applicable in a club context because it's typically a fixed location, but knowing that the same person, even showing up to the same place, could want different things on different visits, right, depending on the day, depending on who they are with.
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And so I think I think it's Danny Meyer has this concept of hospitality being something that you do for someone and not to someone.
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So it's not saying, hey, we have this out of this box thing that you know you're going to love and we're just going to give it to you.
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It's being attentive and listening and asking, and that's could be direct asking.
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It could be more subtle ways of inferring what someone is there to do, what their goal is, and so I think in the hotel world I was talking to Jen Murphy, who's a travel journalist for Bloomberg and the Wall Street Journal.
00:07:08.668 --> 00:07:12.151
She's saying this is one of the hottest trends today, in 2024.
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And people may be listening to this in the future, but I think this is pretty timeless in the sense that people travel now with a purpose right Coming out of the pandemic.
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It was kind of revenge travel.
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We want to get out there.
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Now.
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It's like I want to do something Right and I think this is applicable in the club context as well.
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Right, because I might just be going there with my partner, or it could be going with my family, or maybe it's a gathering.
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I have kind of different goals every time I'm walking through those doors and so really understanding that and then proactively providing service that helps that person achieve what they're there to do.
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I think it's hospitality person achieve what they're there to do.
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I think it's hospitality.
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Who's some of the most memorable people that you've interviewed, or maybe someone who's left the biggest impression out of doing all your interviews so far in the hospitality space.
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First person that comes to mind is a gentleman named Michael Pace who is the general manager of the Intercontinental Mark Hopkins here in San Francisco iconic classic luxury hotel.
00:08:07.329 --> 00:08:24.572
He's been the manager and the leader of a lot of different styles of hotel here in San Francisco and beyond, and so I've observed over his career he's flexed to the environment and he's been able to lead effectively in these very, very different contexts.
00:08:24.572 --> 00:08:40.852
But I think, whether it's him or others I speak with, there is a real focus on ensuring that the right people are hired, they're trained, they're supported in the right way, they're empowered to do their best.
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And it's interesting because you think about a typical kind of brand experience luxury experience, maybe a club experience I think one might imagine an environment that is very scripted, but there are always going to be limitations to that, and the more scripted you are, the less you're able to provide very bespoke service.
00:09:01.427 --> 00:09:13.923
And so I think that's why I see Michael and others always coming back to hiring people with an aptitude for empathy, for listening, for serving, and then they layer on skills training on top of that.
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But it always starts with someone's desire to really serve people and help them have a good time.
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Isn't that Disney's philosophy?
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Higher for attitude, not aptitude, or something like that?
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Seems to have a good time.
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Isn't that Disney's philosophy?
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Higher for attitude, not aptitude, or something like that?
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It seems to have worked for them.
00:09:31.332 --> 00:09:32.134
Yeah, yeah, Can you point?
00:09:32.134 --> 00:09:33.235
Do you have a smile?
00:09:33.235 --> 00:09:34.018
Most of your teeth?
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You guessed it Concert Golf Partners.
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How do you define hospitality?
00:10:53.745 --> 00:10:54.440
That's a good question.
00:10:54.440 --> 00:11:00.990
Hospitality, I'd say, is I would define it in two parts.
00:11:00.990 --> 00:11:07.293
One is a base level of being cared for and things provided for you, and so there's.
00:11:07.293 --> 00:11:11.929
It's probably somewhat connected to Maslow's hierarchy of needs, but I think there's a base level at this.
00:11:11.929 --> 00:11:17.052
Most fundamental hotels are bed and shelter right, I think, as they have been for millennia right.
00:11:17.052 --> 00:11:25.995
It's just a place right when you kind of feel, I think, as you kind of move up that hierarchy, then maybe there's food and drinks that I feel like someone has thought about.
00:11:25.995 --> 00:11:29.039
Hey, if I'm here now, I probably want this.
00:11:29.806 --> 00:11:47.905
I think if you move up that pyramid, then you get into more actualization and that's where experiences become more important and that's where you see a lot of hospitality companies investing a lot in whether it's events or opportunities for people they're serving to just experience new things.
00:11:47.905 --> 00:11:50.773
Right, and so it could be a show of you visiting a club.
00:11:50.773 --> 00:12:01.546
It could be, you know, it could be in a travel context of organizing some adventure in the area, but I think it it has.
00:12:01.546 --> 00:12:10.139
You have to get the basics right, and if you don't have a good bed and help someone have a good sleep in a lodging context, it's hard to move up that hierarchy.
00:12:10.139 --> 00:12:18.679
So I think in the private club context it would be interesting for listeners to think through what are those baseline essentials that we have to get right.
00:12:34.514 --> 00:12:43.941
And then how do we help them become their best selves as you move up that, that hierarchy into 25 that you possibly see that clubs might be able to take on?
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It's not like an unknown thing.
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Clubs are a little bit behind when it comes to most things.
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Just in terms of time we're a little bit behind.
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What are some trends for 24, 25 that you see from your point of view, from the hospitality industry and interviewing people?
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I think it's a more relevant proposition than it's ever been, and an opportunity to gather people together in person in real life, I think is only going to increase as time goes on.
00:13:13.048 --> 00:13:46.850
I've spent a lot of time looking at the impacts and opportunities and the second order effects of artificial intelligence and I think, as our ability to process data gets faster and faster, we're going to become less valuable for just kind of what we can think or ideas that we have, and I think the intangibles that hospitality provides the opportunity to gather people together, make them feel good is only going to increase this year, next year, for decades to come, and so I think this is a actually a really good place to be.
00:13:46.990 --> 00:14:04.371
I think there are opportunities to think about what are offerings that could be provided that maybe push the bounds of how some clubs have kind of thought about their role in the neighborhoods and the communities that they operate within.
00:14:04.371 --> 00:14:37.645
I think in the hotel side because that is such a broad bucket you see a lot of experimentation right now in terms of flexible use of space being part of mixed use developments, embedding deeply into communities through partnerships, through activities to not only become more valuable for the people that are visiting them, but to think about how can they impact their communities or their cities on a bigger level, and so that's going to look different for our listener people listening to this show depending on where they're working.
00:14:37.645 --> 00:14:43.938
But I think thinking more expansively about opportunities within hospitality is a huge growth area.
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00:15:51.028 --> 00:15:58.293
What about downward trends, things that are going away, and maybe more hotel hospitality?
00:15:58.293 --> 00:16:09.477
Or, just in your point of view, from the people in the hospitality industry that you've chatted with any things that people are stopping doing a little bit more, just not as important or just on.
00:16:09.498 --> 00:16:23.760
I don't want to say flavorful, but just not good I I think the trend toward commoditization of hospitality experiences being very standardized.
00:16:23.760 --> 00:16:30.332
I think through the 1950s, 60s, 70s, that was a huge push in hotels to be.
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That actually was the value proposition, because quality was all over the place.
00:16:33.870 --> 00:16:36.698
Having a standard offering was attractive.
00:16:36.698 --> 00:16:56.956
And then as more and more people were exposed to more and more things and as things like online reviews, better word of mouth, played a bigger role in people's decision of where to stay or what places to go to, that standardization became less valuable and even something that people wanted to avoid.
00:16:57.085 --> 00:17:08.259
And so I think that anytime you can kind of move away from robotics sort of this is the way that we always do things, that sort of mentality, I think for sure in the hotel side.
00:17:08.259 --> 00:17:18.791
There's opportunity there, depending on where listeners are working, you know.
00:17:18.791 --> 00:17:37.318
I think we have to think about kind seen is, humans are human, and so just because I am a member of a place or I am a customer of a certain brand, that doesn't mean I'm always that person Right, and so I think maybe there could be an opportunity to think more expansively around some different way that we could do something.
00:17:39.724 --> 00:17:47.179
Do you have any favorite books in hospitality or any books that give a hospitable feel that you enjoy consuming?
00:17:50.067 --> 00:17:50.888
I really enjoy.
00:17:50.888 --> 00:17:54.778
I mean Danny Meyer's Setting the Table is a kind of classic good one.
00:17:54.778 --> 00:18:02.980
I really enjoyed Chip Connolly's work, you know kind of building his business here in the San Francisco Bay Area.
00:18:02.980 --> 00:18:24.251
He was the founder of Joie de Vivre Hotels, which had dozens of lifestyle hotels across the country, and more recently he has devoted his energies toward the Modern Elder Academy and thinking about what is the role of people as you go through the, as you get older and you think about kind of maybe there's different motivations.
00:18:24.384 --> 00:18:27.836
I think it's fascinating on a lot of levels to me.
00:18:27.836 --> 00:18:34.429
I think there's a lot of meta-trends that underlie kind of the.
00:18:34.429 --> 00:18:59.905
You know the culture that we live in of people being healthier and more engaged for longer, and so I was talking to someone the other day that was talking about this is the first moment in history where we've had representation from sort of four generations in roughly equal proportion in hospitality portion in hospitality.
00:18:59.905 --> 00:19:22.400
And you know, I think this is more research, more hotel focus, but one in four hospitality workers are 65 plus, right, and so what does that look like to take all of the wisdom and perspective and expertise of someone who has observed and provided great hospitality for a long time and mentor and empower people from other generations who may have other insights, and how do you have a very productive multi-generational workforce?
00:19:22.400 --> 00:19:25.571
So anyway, a little bit of a side uh track there.
00:19:25.613 --> 00:19:30.922
But chip conley's work is really brilliant in the sense of not only think about that, but what does good hospitality look like?
00:19:30.922 --> 00:19:31.965
What does excellence look like?
00:19:31.965 --> 00:19:37.818
How do you help, how do you kind of tap into the Maslow's hierarchy of needs in a business context?
00:19:37.818 --> 00:19:39.228
And so he has a number of books.
00:19:39.228 --> 00:19:41.733
But if I had to pick one author it'd probably be him.
00:19:43.577 --> 00:19:45.047
Hmm, Do you consume?
00:19:45.047 --> 00:19:51.365
Are you a big consumptioner of hospitality content Like so?
00:19:51.365 --> 00:19:54.375
Are there any other, like podcasts or things that you listen to and take in?
00:19:54.375 --> 00:20:00.957
Or who do you look up to in the hospitality world or just in the world in general?
00:20:02.219 --> 00:20:05.325
I um in the hospitality world I do consume a lot.
00:20:05.325 --> 00:20:10.385
There's, um, you have a great podcast and so I'm thrilled to be on here, and you have a great back library.
00:20:10.385 --> 00:20:16.348
So hats off to you for building an incredible website where you can go and you can kind of see through past uh episodes.
00:20:16.348 --> 00:20:20.659
So I encourage everyone's listening to this for the first time and hasn't checked out that back catalog.
00:20:20.659 --> 00:20:22.067
Check it out.
00:20:22.067 --> 00:20:27.021
But in terms of like, on the hotel side, there's a number.
00:20:27.021 --> 00:20:30.307
I think there's no vacancy with Glenn Hausman and Anthony McCurry.
00:20:30.307 --> 00:20:33.151
There's defining hospitality with Dan Ryan.
00:20:33.151 --> 00:20:40.260
There's a hospitality mentor with Steve Turk and many, many others, but I think there's.
00:20:41.867 --> 00:20:58.366
I love the power of podcasting because you have an opportunity to hear some of the best insights from leaders across our space and if you go back through your back catalog, there's incredible leaders across the country, right, all these different types of clubs, which is insane, right, like just in your pocket, which is insane, right, like just in your pocket.
00:20:58.366 --> 00:21:09.813
You have access to learn from these incredible leaders, and so I would encourage our listeners like maybe you're listening to this as a one-off, but take some time to really kind of educate yourself and level up as a leader.
00:21:09.813 --> 00:21:13.988
I think the best leaders I've met have are just insanely curious, right.
00:21:13.988 --> 00:21:16.872
They're always, always learning, and it's not an age thing.
00:21:16.872 --> 00:21:29.125
I've talked to 70, 80 year olds that are constantly listening, reading, watching stuff, and I think that's one of the biggest traits I've seen of effective leaders is they never, never stop learning.
00:21:31.608 --> 00:21:40.730
And they purposely put themselves into positions that they know are uncomfortable and not good, because they know eventually they're gonna have to be in that position.
00:21:40.730 --> 00:21:45.230
So it's better to put yourself in it to know what it's like than to be like a fish out of water.
00:21:45.671 --> 00:21:59.740
Yeah, yeah, exactly exactly, yeah from like I've, it was funny someone uh, because someone related I was chatting with somebody and it was like a leadership talk and it was.
00:21:59.740 --> 00:22:02.270
It clicked in that moment Cause.
00:22:02.270 --> 00:22:04.217
Then it was like, oh, that makes sense.
00:22:04.217 --> 00:22:12.678
Cause for me, with like tricks and shows and like in in routines, I'll purposely perform in like bad scenarios or like being bad.
00:22:12.678 --> 00:22:16.392
Like earlier in my career, I'd purposely like take bad gigs.
00:22:16.392 --> 00:22:21.476
I was like you know what it's going to be be bad because it's surrounded, you know there's no sound system and whatever.
00:22:21.476 --> 00:22:22.606
But I'm like what?
00:22:22.606 --> 00:22:28.709
What better way to you know work on the show and get it more like bulletproof than to go to one of those spots?
00:22:28.709 --> 00:22:33.749
So now I know, if I get somewhere and it's and I'm surrounded with no sound, I'm like I've been here before.
00:22:33.749 --> 00:22:37.438
It wasn't so Like I know how to sort of get out of this.
00:22:37.565 --> 00:22:38.990
I know how to.
00:22:38.990 --> 00:22:40.494
It sucks, but you kind of got to do it.
00:22:40.494 --> 00:22:42.732
But that's what I feel like leadership is.
00:22:42.732 --> 00:22:55.730
And you know, I think when you listen to some of these older people as well, that's what they have is just all these different experiences, all these different scenarios that they were in and they, you know, nothing surprises them, you know.
00:22:55.730 --> 00:23:07.053
And people who are 70, 80 now, they've been through some stuff Like they've been through like the world, the world has been weird the past couple of years.
00:23:07.053 --> 00:23:08.559
But, man, they've seen some stuff through the world.
00:23:08.599 --> 00:23:22.497
So, yeah, and for them to still have a smile on their face and do yeah, so Well, it's interesting Cause I sometimes I think our world is crazy now, and it is in some regards, and there's certainly, uh, some crazy stuff going on.
00:23:22.557 --> 00:23:29.585
But objectively, if you look at past decades, it doesn't hold a candle to like stuff that's gone on, even over the past couple decades.
00:23:29.585 --> 00:23:57.336
And so I it's interesting I, if I had to interview just one age cohort, it would be people 65 and above, because I find they're not only have that perspective and wisdom which I think most people would assume, but some people don't realize how relevant they are to the most cutting edge technologies or trends that are happening, because a lot of these technologies are very dependent on how, on human psychology and how humans interact with new ideas or organize.
00:23:57.336 --> 00:24:09.116
And so you know, whether it's ai or some other thing, some of the best insights that I've heard have come from um, come from people that you know that some might overlook, and so it's a.
00:24:09.116 --> 00:24:21.811
Again, it's a good reason to listen to podcasts because you hopefully have some people like this in your life, but if you don't, you know you've interviewed a number of folks that have have certainly kind of, you know, shown that sort of perspective and insight.
00:24:23.546 --> 00:24:38.217
And it's only that one little nugget that you're looking for, that one little thing that you go son of a, b, that was good, done, like, all right, we could, we could wrap this up now, but no, wrap this up now, um, but no like, and that's yeah, there, there's it's now.
00:24:38.217 --> 00:24:46.454
Now my brain's going because I'm starting to think now to some like my favorite episodes and some like the better episodes that I've had and done, like how they've tended to be a little bit older and so like.
00:24:46.454 --> 00:25:00.648
Now it's just so funny that you mentioned that I'm like oh no, now my brain's going to go on a mile, a minute, um, inspiration comes anywhere, though, and I think, like I think, um, it applies to podcasts, but also wherever our listeners are working.
00:25:00.950 --> 00:25:07.189
You know, definitely look to your leaders, but also, um, you know folks that you may not expect.
00:25:07.189 --> 00:25:27.085
I think a lot of productive mentorship relationships that I've been a part of or, you know, heard about, have, um, it's mutually beneficial right, and so I think you know people it could be someone with more experience mentoring someone with less experience, but often that fresh set of eyes is insanely valuable to thinking about potentially new ways of doing things.
00:25:28.248 --> 00:25:36.368
Especially from a uh, parallel industry or job or position that's close enough but just far enough that they can go.
00:25:36.368 --> 00:25:38.766
Why are you doing it that way?
00:25:38.766 --> 00:25:40.631
You know, because you know you see something.
00:25:40.631 --> 00:25:43.406
It's, it's, it's, it's just this perspective.
00:25:43.406 --> 00:25:44.891
So it's just this, this way.
00:25:44.891 --> 00:25:50.368
But someone who's on this side, you know, can see what looks like this giant gap from here.
00:25:50.368 --> 00:25:56.217
But from there they're like, oh well, why don't you just walk five feet that way, Cause now the gap comes to like a point and you can just walk across.
00:25:56.217 --> 00:25:57.117
You have to keep jumping.
00:25:57.117 --> 00:25:59.842
You're like, oh my god, I even think about that.
00:25:59.842 --> 00:26:03.189
So, but it's just having that slight little perspective shift that someone just goes.
00:26:03.189 --> 00:26:06.547
Well, you know, in our industry we do it this way and it's a lot quicker.
00:26:06.547 --> 00:26:08.095
It's like that makes total sense.
00:26:08.095 --> 00:26:09.099
Why don't we do it this way?
00:26:09.099 --> 00:26:09.663
Or why don't I?
00:26:09.663 --> 00:26:10.586
So yeah, it's uh.
00:26:11.105 --> 00:26:18.276
Yeah, totally agree yeah anything else you would like to add.
00:26:18.276 --> 00:26:22.601
Plug any product services courses you've been about.
00:26:24.246 --> 00:26:25.648
No product, services or courses.
00:26:25.648 --> 00:26:31.933
No, just every day I talk to somebody new at Hospitality Daily, so if you're into podcasts, check it out, hospitality.
00:26:31.953 --> 00:26:33.644
Daily Most interesting people in Hospitality.
00:26:34.386 --> 00:26:38.786
I try Well and I learn so much each day from, from the people um I I talk with.
00:26:38.786 --> 00:26:45.827
So, um, yeah, invite everyone to uh to check it out, but, um, this is really fun to to to appear on the show.
00:26:45.827 --> 00:26:47.612
Danny, I appreciate what you do.
00:26:47.612 --> 00:26:50.878
Man was almost 350 episodes right.
00:27:09.536 --> 00:27:11.017
What a library.
00:27:11.017 --> 00:27:11.416
It's crazy.
00:27:11.416 --> 00:27:12.176
So congratulations.
00:27:12.176 --> 00:27:19.761
More of like the branding, consulting, helping with newsletters, all that, all that sort of jazz and uh, pandemic hit.
00:27:19.761 --> 00:27:22.742
Um ice pivoted to virtual gigs.
00:27:22.742 --> 00:27:25.766
Um, you know, he pivoted to like some other stuff.
00:27:25.766 --> 00:27:28.632
So the the podcast kind of fell stagnant for for a bit.
00:27:28.632 --> 00:27:34.588
Um so in 2020, uh, end of 2022, I was like I think I'm gonna do a podcast double down more in the club space.
00:27:34.588 --> 00:27:39.976
This kind of fizzled a little bit and I was like hey, let's bring it back.
00:27:40.596 --> 00:27:42.019
So, uh, so, yeah, so, so.
00:27:42.019 --> 00:27:46.530
So I I a nice bank to work from, which is which is, which is very nice.
00:27:46.530 --> 00:27:54.272
But uh, I, at the beginning of the year, I was like I'm going to do an episode a day and I realized that's hard work.
00:27:54.272 --> 00:27:56.457
I give you so much credit.
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I'm up to two a week now.
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