379: What The 80s Can Teach Us About Club Management w/ Chris Clews

Transcript

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Hey everyone, welcome back to this episode of Private Club Radio, the industry's choice for news, trends, updates and conversations all in the world of private golf and country clubs.

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Whether you're a consummate professional or brand new to the industry, welcome.

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We are so glad you're here.

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This is a show where we go over any and all topics related to private golf and country clubs, from leadership, management, governance.

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Food and beverage marketing branding you name it, we're probably going to talk about it.

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Thank, food and beverage marketing branding you name it, we're probably going to talk about it.

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Thank you all for being here.

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I'm your host, Denny Corby.

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This is going to be a fun episode.

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We chat with our friend Chris Clues and it's all going to be.

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What clubs can learn?

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What we can learn from 80s pop culture.

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It's going to be a fantastic episode.

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We're going to get to that in one minute.

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If you have not done so already, if you are not signed up for our newsletter, make sure you do.

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And before we get to the episode with Chris, I just want to do a quick little note from some of our show partners, Because without them the show would not be possible.

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I mean it would be.

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It just helps the show and all.

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We have our new friends.

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They have an amazing algorithm where they go in, they put in all the information and it spits out where their dream club is.

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If you would like to be a part of this platform and it's advertising, without advertising, it is absolutely fantastic Head on over to golflifenavigatorscom, Set up a call with Jason Becker or someone from the team, Guaranteed it's going to be awesome.

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We also have our friends Kenneth's slash member vetting.

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It is fact-based member vetting.

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If you are not doing some sort of investigative background research on the people who are trying to come into your clubs, I think you're really missing out.

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There's a lot of clubs that just do maybe a credit check and just need a couple of references and, I'm sorry, I don't think that cuts it, Especially today when a lot of people are moving from different states.

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You don't know who some of these people are and you want to make sure that people who are coming into your club are who they say they are.

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If you're interested in learning a little bit more, head on over to membervettingcom, Set up a call with Paul Dank and it's going to be awesome.

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Paul's a great guy.

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They don't tell you if the people should be a member or not, it's up to you but they just present the information that they find.

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If you want to learn a little bit more, we have our episodes of member vetting here on Private Club Radio.

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Highly encourage you, go check them out.

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We also have our episodes of member vetting here on Private Club Radio.

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Highly encourage you, go check them out.

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We also have our friends, Concert Golf Partners, boutique owner-operators of luxury private golf and country clubs nationwide.

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If you, your club, a friend's club, your enemy's club, someone's club you know is looking for some recapitalization, head on over to ConcertGolfPartnerscom.

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Set up a confidential phone call with Peter Nanula and see if you're a good fit.

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And it's not always about recapitalization.

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There's some clubs that are just maybe done being member-owned and want to take that off their plate.

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Guess what?

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That's okay too.

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Head on over to ConcertGolfPartnerscom.

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Set up a call with Peter.

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Guaranteed, it's going to be awesome.

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And finally, if you're thinking, Denny, how can we support you a little bit, I got you.

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If you are looking for one of the most fun member event nights, I have you covered.

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I have a magic mind reading and crowd work show called the Denny Corby Experience.

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It's an entire evening of magic, mind reading, fun and, most importantly, audience interaction banter.

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We go back and forth.

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I know how my show starts and ends.

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The middle is a free-for-all.

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I leave it up to the audience.

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We have a fantastic time.

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If you want to learn a little bit more, head on over to dennycorbycom.

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That's dennycorbycom and we will have a phone call and it's going to be great.

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With that being great, I want to bring on my friend, author speaker, and he does a lot for clubs, Chris, and he does a lot for clubs.

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Chris has done the CMAA LLC.

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He's presented to the Chicago chapter, the greater Chicago chapter, the Florida.

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He's done the Seminole and Everglades.

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He's going to be working with the Gator and the Sunshine.

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He is absolutely amazing, Chris, you and your name.

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I'm not even going to edit that out.

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I'm not even going to edit because I'm already editing, because I can't.

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It's the C's and the C's together.

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Chris Clues, there we go.

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It's that W.

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Just seeing that W in there just makes my brain go.

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So, Chris, thank you for letting me mess up your name and welcome to the show.

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Thanks, Denny.

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At least thankfully for you, your name is not alliteration, Because if your name had alliteration like mine, you would never be able to pronounce your own name correctly.

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Yeah, the worst part is I do have like I don't want to say like a speech impediment, but it's like not so much a stutter, it's like a hesitation at times.

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And what stinks is?

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It happens a lot with the word M and what do I do?

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Magic.

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So sometimes it's like people are like what do you do?

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And I'm like this might take me a second Like I do tricks, I do tricks, tricks.

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Yeah, or or, as my dad says, I turn.

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I turn tricks for a living.

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So definitely, uh, I mean but no, thank you so much for being on here.

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I love what we're going to talk about.

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It's what 80s pop culture can teach us about club culture, and I'm super excited we have your books back here Raised on the 80s.

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It is awesome, it's fantastic.

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Chris, welcome to the show.

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Thanks, Denny.

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I appreciate you having me man.

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It really means a lot to me.

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I'm excited to be here.

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I love talking about this stuff.

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I'm an 80s pop culture guy through and through, as you can see my Breakfast Club shirt, my Save Ferris on my chalkboard.

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I got it all, so I'm ready.

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So what can clubs learn from 80s pop culture?

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Well, all of us can learn from 80s pop culture, believe it or not.

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But when we talk about clubs specifically, one thing that I kind of want to point out, because a lot of times people think 80s pop culture, how can I learn from that?

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And why 80s pop culture?

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So, if I can just take a quick step back, part of the reason that 80s pop culture can teach us these valuable lessons is because there was so much happening in pop culture in the 80s.

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I mean, it's a kind of a decade of its own in a lot of ways of pop culture.

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I say that somebody took a glitter bomb and threw it against the wall and all these wonderful colors came out, and that was all the individuality and the innovation and invention that was happening in the 80s in pop culture, which we are all still experiencing today.

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And so much of what we consume today either had an origin story in the 80s or was really really small before the 80s and then just took off, and so it gave us this opportunity to really teach a lot through 80s pop culture, and I say that the best lessons for life and work and clubs are going to come from the most unexpected of places and people, and that is most certainly 80s pop culture.

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I feel like we retain things where we're not kind of ready to learn.

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We're not prepared to learn, we don't expect to learn, and suddenly we learn.

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And so, as an example, I might throw somebody like Jeff Spicoli out and what he can teach us about our club culture and how he can teach us what is the importance of creating a really cool club culture when it comes to, say, retention, both on the employee side and on the member side, both of those together and the motivation that we need for employees through Jeff Spicoli when he talked about Jefferson, that we need for employees through Jeff Spicoli when he talked about Jefferson.

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So you know, there was the moment where he and Mr Hand or Mr Hand comes to his house and he has this pop culture quiz for him to pass American history and his answer to kind of like, how America was created Well, you know Jefferson he's kind of said you know the rules over here.

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We got to have some cool rules over here pronto, or we'll just be bogus too like that England place.

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And that's what I talk about when I say you got to have some cool rules, as Spicoli said, and when I say rules, I mean a cool environment for people to work, and I don't mean a ping pong table for the employees somewhere.

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I don't mean a 15-minute caddy swim like they had in Caddyshack.

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That was shortened by the uh the boy.

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Was it a baby ruth?

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I think anyway, yeah, by the candy bar we'll say, uh, what I'm, what I mean is baby ruth.

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Yeah, what I mean is create a cool culture.

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What I mean by that is that people get up every day excited to come to work, because they feel like they're coming to a place that cares about them and that wants to make a difference in their lives, because they're trying to make a difference in the club's life as well.

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And same goes for the members.

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How important it is to make sure that the members feel like what they're doing here.

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My experience at the club is something that I want to go tell my friends.

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I want to brag about how cool my club is.

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And again, cool meaning is it a place that everyone feels comfortable, everyone feels safe, everyone's excited to be there each and every day.

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You know I tell people clubs are like adult playgrounds, like it can be fun for everybody, including the staff.

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People go to a club to have a good time.

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They go there to swim, to play golf, to entertain, to bring their friends, to bring their families, to celebrate.

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It's where people go to have a good time.

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We have to have fun.

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Yeah, yeah.

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And if you live in a place where I live in Florida, south Florida, there are a lot of clubs and you may live in an area where you know the members that are in a particular community I think you mentioned one of your sponsors earlier that you know you live in the community and so you're part of that club.

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But there are other clubs that are looking outside into a couple of different areas, and that's when we talk about the England place.

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And if you don't get some cool rules pronto, you know we'll just be bogus too, and then they're going to leave your England place.

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And so that's from a Spicoli perspective.

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And there's another one that ties to that as well, which is Lloyd Dobler from say anything.

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And have you seen that movie, denny say anything?

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It's been.

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It was years ago, yeah.

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Do you remember the classic scene at least, where he holds the boom box over his head?

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Yes, yes, I do Okay.

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And he's playing in your eyes, okay, so you know I talk about this in the context of club culture as well and more specifically what we're doing to make sure that we retain our very best employees.

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And so there's a moment in the movie Say Anything.

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Now just a brief plot synopsis for everybody out there.

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Say Anything is a romantic comedy 1989, starring John Cusack you may know that name.

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Amongst others in the movie, ione Skye plays the girl that he has a crush on.

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Now Lloyd Dobler, played by John Cusack, is this guy that everybody kind of likes, but he's you wouldn't say he's one of the popular kids, he's just a likable guy.

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Nobody's a guy that nobody had ever had a problem with.

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Diane court, played by only sky, she's the valedictorian, she's super smart.

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She doesn't have a lot of friends cause she spends all her time studying or working for her dad and Lloyd has a huge crush on her and wants to take her to prom, wants to take her to a party, and she he finally convinces her to do so and they hit it off and they have a great time and she's really surprised.

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But she's leaving at the end of the summer to go to England.

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So here comes England again to go to England to study.

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And uh, at that moment 1989, you know, long distance calls might cost you $37 for a minute there's no email.

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So she gives him a pen and she says write me.

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And you know, she says we just can't see each other anymore because I'm going to be leaving at the end of the summer.

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And she gives him a pen and says write me.

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And he's talking to his sister.

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He says you know, I gave her my heart and she gave me a pen and the.

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When we think about that quote, how many times have you been in a job or at a club or in a career whatever?

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It could be entry-level middle management could be leadership where you gave your heart and you feel like all you got was a pen.

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And what do you do in those situations?

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You start looking for something else, something better, right?

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If I'm going to give it my all, I hope I get more than a pen proverbial pen Stab them in the neck Right.

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And so we sometimes overlook the small things that make a huge difference in an employee's day or in their career.

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You know what are the opportunities that they're looking for.

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And so what I say is, even with our members, by the way, that what we should be doing is what Lloyd did.

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When Diane gave him the pen, he didn't give up.

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He said wait a minute, hold on a second, there's got to be something more I can do here.

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And he went out by her window, in a park, by her house, and he had that classic scene where he's holding up the boom box and it's got in your eyes by Peter Gabriel playing and she can hear it.

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And it makes all the difference because he, what he did, is he got creative.

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And so I say you know, find that inner Lloyd Dobler in you, find that Peter Gabriel, and find creative ways to let your employees know that you care and to let your members know that you care.

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Both of these, both Jess McCauley and Lloyd Dobler, are lessons that are driven to motivate, lessons that are driven to retain, whether it's on the employee side or on the member side, and it's really about finding ways to kind of break through with Lloyd Dobler.

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What can you do to really show your members and your employees that you care, and so I think it's really cool.

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It's like a yeah, go ahead.

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No, no, I was just gonna say like, and that's at the essence, what a great club is is a group of people who care about each other, because every club is a little bit different.

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Every club has its own unique identity, its own personality, hopefully, which is what makes, I think, a good club.

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It separates a good club from a great club, but yeah, yeah.

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Yeah, and I mean I have a lot more.

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Actually, when I was talking to the uh, to the chapters here in Florida, we were focusing on retention and motivation and so, uh, I have a lot more lessons around that.

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We can talk about other other areas of the club, but we can continue to focus on retention and motivation.

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Um, I I like that, and it could be another another episode for be another episode for another time.

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So let's focus on retention, yeah.

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So another one I have which I love and this is from the Karate Kid.

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So hopefully most people have seen the original and maybe you're like super into Cobra Kai, like I am, because it just feels like so after school special that the Cobra Kai show.

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If you've ever watched it, it's like such 80s after school special.

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I can't take my eyes off of it.

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So, karate Kid, you saw the original?

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Yep, okay, so we're gonna actually go by the original plot line, not the theories that people have about who was the actual bully, because there are questions about whether Daniel LaRusso was actually the bully and Johnny Lawrence was just offending himself, his friends.

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Whatever, we're going to go with the original plot line, which is Daniel's the new kid.

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He gets bullied by Johnny Lawrence and Cobra Kai and he finds, you know, mr Miyagi, who is, in my mind, the greatest, one of the greatest characters in cinematic history.

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And he finds Mr Miyagi and Mr Miyagi teaches him karate for, obviously, to defend himself but also to learn about life and self-discipline.

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And there's the wax on, wax off that I think most of us remember.

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But there's something else he says in that scene and he says don't forget to breathe.

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Very important, and I thought about this and I'm like you know, listen, I'm not the smartest guy.

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So I'm really glad that we breathe involuntarily, because we do it like almost 30,000 times a day, which I would be.

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I would have been dead a long time ago if I had to think about breathing 30,000 times a day.

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But when he says, don't forget to breathe Very important I think about.

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I want to tell people in the audience, or tell you, denny, or anybody who's listening I want you to think about someone or something that stresses you out and just get that person Usually it's a person or or that thing in your head and do you feel your body suddenly just tightening up, your, your shoulders start to raise a little bit.

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You might grit your teeth or grind your teeth.

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You certainly, if we weren't in a professional setting, you might just throw some F bombs out into the air because you're thinking about this person.

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That's typical and we walk around all day like that.

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We walk around stressed all day.

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We don't realize it, but we're carrying it with us all the time, and so I say that you've got to find ways to breathe, because stress is like dehydration.

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Once you realize you have it, it's too late, and I don't know if you've ever had a bout of dehydration.

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I have not.

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You like that one?

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Yeah, yeah.

00:17:06.433 --> 00:17:16.935
Well, I'm just going back to breathing, because at the gym I constantly have to remind myself to breathe because I'm one of those, like I, don't breathe during my reps.

00:17:16.935 --> 00:17:18.218
Same way, same way.

00:17:18.258 --> 00:17:18.357
Yeah.

00:17:21.806 --> 00:17:24.315
My wife's like breathe, because my face is getting red.

00:17:24.315 --> 00:17:27.030
I'm like I was doing a rep.

00:17:27.030 --> 00:17:27.932
She's like it's not that hard.

00:17:27.932 --> 00:17:29.035
I'm like I'm not breathing.

00:17:30.377 --> 00:17:30.719
Breathe.

00:17:30.719 --> 00:17:33.883
Just sort of bring some paper bags with her, just in case you know you hyperventilate.

00:17:33.883 --> 00:17:34.445
You'll be fine.

00:17:34.445 --> 00:17:38.174
Yeah, so stress is like dehydration.

00:17:38.174 --> 00:17:39.438
By the time you realize you have it, it's too late.

00:17:39.438 --> 00:17:40.625
Have you had dehydration before?

00:17:40.625 --> 00:17:42.067
I have not.

00:17:42.067 --> 00:17:43.470
Okay, I have.

00:17:44.490 --> 00:17:48.375
And uh, I got to tell you it was self induced, like most dehydration is.

00:17:48.375 --> 00:17:51.079
I mean not all, but a lot of times it's choices that we make.

00:17:51.079 --> 00:17:57.046
I was a little bit younger.

00:17:57.046 --> 00:18:00.794
I made some not so great choices throughout the day to not consume water but also to play golf in the very hot sun.

00:18:00.794 --> 00:18:02.877
I was dipping tobacco at the time.

00:18:02.877 --> 00:18:03.866
That's a really bad habit.

00:18:03.866 --> 00:18:05.230
I don't suggest it for anybody.

00:18:05.351 --> 00:18:13.391
I quit cold turkey about 15 years ago, but at this time I hadn't Well wasn't drinking water, playing golf, drinking beer years ago, but at this time I hadn't Well wasn't drinking water, playing golf, drinking beer, you know, dipping tobacco, that's.

00:18:13.391 --> 00:18:14.752
That's not good for hydration.

00:18:14.752 --> 00:18:19.557
Come home, take a quick nap, go to the gym, sweat some more no water.

00:18:19.557 --> 00:18:21.400
Take a hot shower no water.

00:18:21.400 --> 00:18:30.348
Go out with my friends, eat at a Japanese restaurant, have sake, and then suddenly it hit me.

00:18:30.348 --> 00:18:31.030
I thought I was going to die.

00:18:31.030 --> 00:18:33.557
I really did think this was it Like I thought I was having a heart attack, all kinds of things.

00:18:33.557 --> 00:18:36.134
It turned out to be severe dehydration.

00:18:36.134 --> 00:18:48.998
Now, all the things I just told you, all I had to do was drink some water that day and I likely would have avoided something that scared me almost to death really to death.

00:18:50.546 --> 00:18:53.255
The same thing goes for our stress in the workplace and our lives.

00:18:53.255 --> 00:18:57.752
We have to take time to breathe, and breathing can be anything.

00:18:57.752 --> 00:19:05.412
It can be walking your dog, playing with your kids, having a cup of tea, doing some yoga, getting a quick workout in, just whatever it is.

00:19:05.412 --> 00:19:18.214
To step away and to try to put whatever that thing is that's stressing you out aside, even if it's just for 30 minutes, it will make a huge difference in your ability to get back to the things that you were doing.

00:19:18.214 --> 00:19:33.392
And I say this both for employees and for club leadership, where actually it is more important, because you have to allow your, your employees, the opportunity to breathe.

00:19:33.392 --> 00:19:36.763
And I don't mean a typical lunch hour or PTO.

00:19:36.763 --> 00:19:45.864
I mean if somebody says, hey, listen, I got to step away for about 30 minutes, 45 minutes, I just I'm feeling something, I just need to step away.

00:19:45.864 --> 00:19:51.518
They have to know that they can do that and they have to know that they can lean on you to do that.

00:19:51.518 --> 00:19:52.799
It's really, really important.

00:19:52.799 --> 00:19:54.623
It'll create a great work environment.

00:19:54.643 --> 00:19:56.023
We talked about cool places to work.

00:19:56.023 --> 00:20:09.823
That's part of the cool place to work Letting your employees know that you care enough to when they say, I need 30, 45, okay, great, take it, reset, get back.

00:20:09.823 --> 00:20:11.368
That's also from a productivity perspective.

00:20:11.368 --> 00:20:13.236
Everybody's more productive when we're not stressed and we're healthier.

00:20:13.236 --> 00:20:15.182
You know you talked about going to the gym.

00:20:15.182 --> 00:20:17.518
You and I are the same and we go to the gym all the time, like I.

00:20:18.019 --> 00:20:20.925
My health is really important to me and a lot of people.

00:20:20.925 --> 00:20:22.017
Their health is important to them.

00:20:22.017 --> 00:20:24.343
It should be important to leadership as well.

00:20:24.343 --> 00:20:38.694
It should be important to leadership that their employees are healthy as well, and leaders have to do this too, because we talk about you know, I'll say, for lack of a better word poop rolling downhill and when it rolls downhill, how it takes everybody out with it.

00:20:38.694 --> 00:20:42.767
Well, stress rolls downhill as well and it takes out a lot more people when it does.

00:20:42.767 --> 00:20:46.525
If you're stressed as a leader, everybody's going to be walking on eggshells around you.

00:20:46.525 --> 00:20:48.298
They're not going to know how to react.

00:20:48.298 --> 00:20:49.980
People become unproductive.

00:20:49.980 --> 00:20:55.115
They make snap decisions, they don't know what to do and then they end up leaving to go to an environment that's not so stressful.

00:20:55.115 --> 00:20:58.123
Leaders, you have got to take time to breathe.

00:20:58.123 --> 00:20:59.224
It's super important.

00:20:59.224 --> 00:21:07.825
If you don't do it, it will impact your entire organization, and not just you, not just your family, but everybody who interacts with you on a daily basis at the club.

00:21:09.276 --> 00:21:10.843
Do you have any good breathing exercises?

00:21:14.755 --> 00:21:14.976
at the club.

00:21:14.976 --> 00:21:17.339
Do you have any good breathing exercises?

00:21:17.339 --> 00:21:17.520
I don't.

00:21:17.520 --> 00:21:18.502
I tried yoga once and I got kicked out.

00:21:18.502 --> 00:21:20.086
So because at the end I just they licked, yeah, I didn't.

00:21:20.125 --> 00:21:32.624
Yeah, they asked me to leave because I yeah, I just left because, well, a because I'm always afraid I'm gonna fart, like that's also my first thing.

00:21:32.624 --> 00:21:40.919
I'm also super conscious of my surroundings and I'm afraid I'm going to fart, and I know I'm not good at it.

00:21:40.919 --> 00:21:46.482
So there's that, and you're in the room, and there's other people who are better than you, so it's just, I just don't, nope, nope.

00:21:46.482 --> 00:21:52.685
It gives me more anxiety than it relaxes me.

00:21:52.685 --> 00:22:02.539
I did do goat yoga once, which was even worse, because not only am I worrying about farting, now I have goats next to me peeing Like it was the most anxious.

00:22:02.579 --> 00:22:08.824
I've been in so long I have not done I don't know if I do.

00:22:08.824 --> 00:22:17.104
I do, like that puppy yoga, I see, but the goat yoga I, puppy yoga I would do in a second, but they just at the end of my.

00:22:17.104 --> 00:22:18.246
I did fine, by the way.

00:22:18.246 --> 00:22:19.942
I mean, I was terrible at it, like I'm not.

00:22:19.942 --> 00:22:29.624
I was definitely needed some work on my flexibility, but at the end she had us lay down and she's like I want you to think about green mist swirling in your heart and I just couldn't, I, I couldn't.

00:22:29.723 --> 00:22:52.890
I just started laughing because, like I can't, I can't, I can't do this and so I just posted yesterday I don't know if you saw it on my on my instagram I said if we're in a don't laugh situation, don't look over at me, like so 100, exactly yes, yeah, we should come up with like laughter yoga or something.

00:22:55.155 --> 00:23:07.326
It's not a bad idea because I'd like to go back to yoga, but I am afraid that that when they do the cool down and they start talking about, you know, green mist swirling around and things like that, I'm just gonna, I'm not gonna be able to hold it together.

00:23:07.326 --> 00:23:34.027
And I was so good throughout the entire session, this entire class, and then I just I couldn't keep it together, just going away from that one for just a second, because I do want to talk about a lesson from arguably the most iconic movie from the 80s and the one that kind of defined Generation X, which is the Breakfast Club, and that's on my shirt here for those of you that might be watching, I have a Breakfast Club shirt on we're.

00:23:34.027 --> 00:23:45.231
Just recently the Bratz documentary just came out, which had a lot of the Breakfast Club people in it, and I still love the movie and it's just, it's iconic, it's timeless.

00:23:46.192 --> 00:23:57.727
The challenges that these kids are facing in detention, in their lives with their families and their parents are probably, you know, likely not very different from what kids are going to face 200 years from now.

00:23:57.727 --> 00:24:00.526
They'll change with technology and social media.

00:24:00.526 --> 00:24:15.702
Of course, today has changed a lot of what kids face, but the core problems that we have when we're 14, 15, 16, 17 aren't necessarily going to change, and that's what I love about the breakfast club, so there's a lot of lessons in there.

00:24:15.702 --> 00:24:24.076
But I focus on Bender the criminal, john Bender the criminal, the juvenile delinquent, and at one point he wants to keep principal Vernon, the.

00:24:24.076 --> 00:24:30.703
If you've ever been I don't know if you've ever been in detention I I spent a few Saturdays in detention.

00:24:31.365 --> 00:24:34.508
Yeah, I was the weird kid who did magic.

00:24:34.508 --> 00:24:37.530
So, no, I was not in detention.

00:24:37.530 --> 00:24:47.923
I did get in trouble for doing magic because the answers were on the teacher's desk.

00:24:47.923 --> 00:24:51.154
So I did get in trouble for doing magic for the teachers while my friend went over and got the answers to the test.

00:24:51.154 --> 00:24:59.229
But we didn't get detention, for I just couldn't do magic in school for like a week yeah, I, I, I'm sure that worked.

00:24:59.938 --> 00:25:03.794
Yeah, I mean, isn't the whole idea of magic to be able to do stuff under the radar like?

00:25:03.794 --> 00:25:05.057
I'm sure you figured out how to?

00:25:05.057 --> 00:25:07.342
I did my job fine actually.

00:25:07.461 --> 00:25:16.441
So to be fair, we only got caught because my cousin knew what happened and because I got a better grade than her.

00:25:16.441 --> 00:25:23.244
She got pissed and told oh, so actually here's the actual quick story.

00:25:23.244 --> 00:25:35.125
So in school it was eighth grade my cousin told on me, told her mom, then told my mom.

00:25:35.125 --> 00:25:37.028
So the teachers didn't know.

00:25:37.028 --> 00:25:44.547
This flew by, my mom, made me go into school, tell the teachers what I did.

00:25:44.547 --> 00:25:53.267
So I had to go tell on myself to the teachers and the teachers were like, um, uh, you can't do magic.

00:25:53.267 --> 00:25:59.124
For two weeks I was like, okay, okay, very weird scenario anyway go ahead.

00:26:00.026 --> 00:26:11.538
No, I mean I, I, I I've not been in detention okay I I spent a few days there so I could relate to the kids in the breakfast club, and of course I mean four of them.

00:26:11.538 --> 00:26:16.604
Allison, as played by Ally Sheedy, just said she had nothing better to do so she came to detention.

00:26:16.604 --> 00:26:21.685
So she was the only one that was there for something that she didn't do.

00:26:21.685 --> 00:26:23.121
She just chose to show up.

00:26:23.121 --> 00:26:43.660
So Bender is there and Principal Vernon is the hall monitor, detention monitor, and Bender wants to keep him from looking, seeing what they're doing, because they're supposed to be quiet and not talk the entire time, and he takes the screws out of the library door, the door that the library that they're in the door shuts, and he's like now we can have a party because this guy can't see in.

00:26:43.660 --> 00:26:48.116
But of course principal vernon walks down the hall, sees the door shut, he says who closed this door?

00:26:48.116 --> 00:26:50.579
And wants to know why the screws fell out.

00:26:50.579 --> 00:26:52.182
Because he's like where are the screws?

00:26:52.182 --> 00:26:53.002
And screws fell out.

00:26:53.002 --> 00:26:59.476
And bender, after a back and forth, uh conversation, bender says screws fall out all the time.

00:26:59.476 --> 00:27:19.483
The world's an imperfect place and I had watched that movie a hundred times or so and I I had heard that line but I never really listened to it until I was in a place in my life before I actually left the corporate world to become a keynote speaker and author where my screws had fallen out, and that line just resonated with me.

00:27:19.483 --> 00:27:26.946
And so, when I thought about it and I thought about the idea of problem solving something that we do that you would do every day in a club.

00:27:26.946 --> 00:27:29.840
You're going to be problem solving every single day.

00:27:29.840 --> 00:27:32.605
You're going to be doing that in your life as well, but most certainly in the clubs you're going to be problem solving every single day.

00:27:32.605 --> 00:27:37.403
You're going to be doing that in your life as well, but most certainly in the clubs you're going to be problem solving whether you're in leadership or you're just getting started out in your career.

00:27:37.403 --> 00:27:42.942
In a club, there are going to be problems that you're going to have to solve and they're going to be very specific.

00:27:43.934 --> 00:27:55.851
Unlike a lot of other industries, hospitality has a lot of, shall we say, quirks when it comes to the way that you have to handle service.

00:27:55.851 --> 00:28:01.686
You have to handle situations that may come up that are very, very unique.

00:28:01.686 --> 00:28:03.980
There's not a one size fits all, I guess, is what I would say.

00:28:03.980 --> 00:28:05.525
So screws fall out all the time.

00:28:05.525 --> 00:28:12.346
The world's an imperfect place and I started thinking you know it's your screws are going to fall out.

00:28:13.227 --> 00:28:18.363
In your personal life and in the club, it is unavoidable that they are going to fall out.

00:28:18.363 --> 00:28:22.519
The why is important, but it's how you put them back in that really matters.

00:28:22.519 --> 00:28:25.605
And so that why is the past.

00:28:25.605 --> 00:28:32.597
You want to understand why they fell out, but you just want to spend a little bit of time there because it's how you put them back in that really matters.

00:28:32.597 --> 00:28:33.922
That is going to be the way forward.

00:28:33.922 --> 00:28:35.797
That's the present and that's the way forward.

00:28:35.797 --> 00:28:38.107
So you have a situation that happens in the club.

00:28:38.107 --> 00:28:41.118
You're solving that problem, whether it's with a member or an employee.

00:28:41.118 --> 00:28:46.838
You want to understand why it happened, because you don't want to repeat it, but then it's how you put them back in that really matters.

00:28:46.838 --> 00:28:48.461
What are you going to do to move forward?

00:28:48.461 --> 00:28:56.455
How are you going to make sure that A that problem is resolved and, b it doesn't happen again, and, c that you have a solution for something that may happen?

00:28:56.455 --> 00:28:58.240
That's similar as you move down the road?

00:28:58.941 --> 00:29:06.881
If we spend too much time on why they fell out, that's when we start to do things like wallow, which is just such a bad word, right, but it's something we all are guilty of wallowing.

00:29:06.881 --> 00:29:08.122
We are all guilty of self-pity, we all do it.

00:29:08.122 --> 00:29:10.224
It's something we all are guilty of wallowing.

00:29:10.224 --> 00:29:13.388
We are all guilty of self-pity, we all do it.

00:29:13.388 --> 00:29:15.832
It's okay, it's all right, we all do it.

00:29:15.832 --> 00:29:16.834
We're all guilty of it.

00:29:17.556 --> 00:29:19.519
But at some point you have to get past that.

00:29:19.519 --> 00:29:21.202
Why, why me?

00:29:21.202 --> 00:29:22.125
Why did this happen?

00:29:22.125 --> 00:29:23.086
Why this problem?

00:29:23.086 --> 00:29:23.949
Why right now?

00:29:23.949 --> 00:29:25.380
I think, is what a lot of us say.

00:29:25.380 --> 00:29:26.660
Why did this have to happen?

00:29:26.660 --> 00:29:30.846
Now, spend a little bit of time there, but quickly get to that.

00:29:30.846 --> 00:29:34.570
How you put them back in, that's going to be your present future, and that that's what I did.

00:29:34.570 --> 00:29:50.007
And that's how I ended up now today as a keynote speaker and author of three books where I was in a corporate marketing uh, the corporate marketing world, which I I liked, but what I do today I love, and it was because my screws fell out, and how I put them back in made all the difference.

00:29:50.007 --> 00:29:55.392
And you can do that every day in your clubs, because I'm assuming you have problems to solve every single day in every one of your clubs.

00:29:56.855 --> 00:30:08.323
So one more thing as we wrap up here and I know this is near and dear to your heart too, denny, because you and I have talked back and forth about our love for dogs and for rescues, and so it's something that's really important to me as well.

00:30:08.323 --> 00:30:21.973
And I'm not going to go deep into the lesson here from dead poet society, but I do talk about a line from the movie where he says no matter what anybody tells you, words and ideas can change the world and they can change the world.

00:30:21.973 --> 00:30:24.401
We, in the palm of our hand, we have the great equalizer today.

00:30:24.401 --> 00:30:28.180
You know this, this we can get our words and ideas out to the world in a second.

00:30:28.180 --> 00:30:31.167
But that's kind of like talking to talk.

00:30:31.167 --> 00:30:33.037
You got to walk the walk.

00:30:33.057 --> 00:30:35.363
What action are you going to take to advocate for the thing that's important to you?

00:30:35.363 --> 00:30:37.997
And so for me it's animal rescue.

00:30:37.997 --> 00:30:41.726
I have my Bodie boy, who's a pit mix rescue.

00:30:41.726 --> 00:30:46.900
That was dead on the street, basically, and was thankfully saved and has been with me for four years now.

00:30:46.900 --> 00:30:47.579
I love him to death.

00:30:47.901 --> 00:30:49.883
But I've always had rescues my whole life.

00:30:49.883 --> 00:30:52.445
My grandmother instilled it in the forties and fifties.

00:30:52.445 --> 00:31:01.445
She was doing it when it wasn't even cool or something people talked about, passed it to my mom, who passed it to my sister and I, and so I say that rescue is the best breed.

00:31:01.445 --> 00:31:02.516
Rescued is the best breed.

00:31:02.516 --> 00:31:15.780
If you're looking for, you know, a dog or even a cat or or rabbit or whatever for your family, there are plenty of out, plenty out there that need homes, and if you can, please rescue, please adopt, don't shop.

00:31:15.780 --> 00:31:17.964
They're just waiting for you.

00:31:17.964 --> 00:31:30.717
And anytime I have a speaking gig when I'm in that area, I try to find a rescue to volunteer at when I'm in person, because it is important to me to make sure that that's going to be my legacy, that's what I'll leave behind.

00:31:30.717 --> 00:31:33.402
So I appreciate you giving me that minute to talk about that.

00:31:34.964 --> 00:31:35.487
No, you could.

00:31:35.487 --> 00:31:37.455
You could talk about dogs for an entire episode.

00:31:37.455 --> 00:31:41.203
I don't care, they are my love language.

00:31:41.203 --> 00:31:43.689
Me and my wife love dogs.

00:31:43.689 --> 00:31:47.059
Yeah, so no, a thousand percent.

00:31:47.059 --> 00:31:49.464
Chris, thank you so much for coming on.

00:31:49.464 --> 00:31:59.349
I loved all of these lessons and I know we're going to have you on again and we'll talk about some other stuff, some leadership and different things, and we'll talk about some different movies and stuff.

00:31:59.349 --> 00:32:01.462
But thank you so much again.

00:32:01.462 --> 00:32:03.961
How can people find and learn more about you?

00:32:05.105 --> 00:32:05.746
Yeah, I appreciate it.

00:32:05.746 --> 00:32:11.356
So they can find me at chrisclewscom C-H-R-I-S-C-L-E-W-Scom C-H-R-I-S-C-L-E-W-Scom.

00:32:11.356 --> 00:32:22.221
I can say my name without stumbling, unlike Denny who, by the way, took about five edits beforehand to get to be able to say Chris Clues, he knows my name, he just couldn't get it out for some reason.

00:32:22.281 --> 00:32:35.387
So we had a lot of variations when there's certain letters and things that go together, and then I know how it is, but in my head, head like it, just my, my brain just goes nope, yeah, it's all good, it's all good.

00:32:36.548 --> 00:32:39.470
So chriscluescom yeah, Thank you so much, Denny.

00:32:39.470 --> 00:32:47.593
You can find me on all the socials as well At 80s pop culture on Twitter, chrisclues80s on Instagram and then just chrisclues everywhere else.

00:32:50.775 --> 00:32:51.416
I appreciate the time, denny.

00:32:51.416 --> 00:32:51.818
Thanks and stay rad.

00:32:51.818 --> 00:32:52.019
Everybody.

00:32:52.019 --> 00:32:52.761
Hope you all enjoyed that episode.

00:32:52.761 --> 00:32:53.304
I know I did.

00:32:53.304 --> 00:32:54.568
Oh my goodness, so much fun.

00:32:54.568 --> 00:32:55.813
He and I can chat for hours.

00:32:55.813 --> 00:32:57.277
Actually we did chat for hours.

00:32:57.277 --> 00:33:05.969
We recorded an episode a while ago but it was like I forget how long it ended up being and it was just impossible to edit so we had to rerecord.

00:33:05.969 --> 00:33:11.682
But if you are enjoying the content, if you're enjoying that episode, check out the show notes in the link below.

00:33:11.682 --> 00:33:13.164
Link to all of Chris's stuff.

00:33:13.164 --> 00:33:22.361
If you are enjoying the content, like I said, if you can like share, subscribe, anything you can do to help move the channel forward costs nothing and means the absolute world.

00:33:22.361 --> 00:33:26.599