Videos

Managing the challenge of serving 1,800 people a day takes more than just logistics—it requires focus, motivation, and energy. In this episode, Audra Lucas opens up about what it takes to keep her team motivated and energized to deliver an exceptional member experience every single day. From maintaining high spirits…

Audra Lucas compares the high-stakes world of hospitality to playing in a championship every day. During her time in South Florida, the rush of holiday weeks gave her a sense of purpose and fulfillment, even when the days left her exhausted. In this episode, she shares what it’s like to…

Growing up in a family of coaches, Audra Lucas learned early on the power of coaching as a leadership tool. Today, she leads her teams, boards, and members with that same philosophy, using coaching to guide them toward success. Audra reflects on how her grandfather and mother influenced her approach…

💡 How do you build a great team? Kevin Daniel Lalumiere, CCM explains the key to success. Empower committed top performers while making tough decisions about those who don’t align with the club's mission. You need to be paying attention to all levels of performance, not just the top and…

There’s no better feeling than when a guest visits the club and says, “How do I join?!” Jim Miller, talks about how guests often notice the unique vibe and instantly want to be a part of it. Whether it’s the atmosphere, the service, or the culture, people from other clubs…

How to motivate the next generation in the hospitality industry! Many young people are discovering exciting opportunities—from traveling to forming connections, earning their CCM, and eventually becoming a GM. It's an exciting time with lots of young motivation to push the industry forward#privateclub #countryclub #Golfclub #CityClub #PrivateClubProfessionals #management #leadership #hospitality

Creating a strong club culture isn’t easy, but James (Jim) Miller, PGA, CCM team did it! They’re all incredibly protective of what they’ve built, addressing problems right away to keep things on track. 🚀 They treat it like their own baby, It’s a group effort, and everyone’s invested in making…

Bill Horton’s career journey is one of persistence and determination! 💪 Starting with "7-8 years of boiling spaghetti," Bill applied for an executive chef position at a prestigious private club. While he didn’t land the chef job right away, they saw something in him and offered him $5/hour at the…

The vision? Build the world's biggest gingerbread house. 🍬 🏠 The mission? Raise as much money as possible for a good cause. 💰 Bill Horton had a crazy idea: build the world’s biggest gingerbread house. 🍭 But the real goal wasn’t just about size—it was about raising money for the…

Mistakes are ok, mistakes will happen, even to the best of us. In this case, Ben shares with us a 30k gray paint mistake 😬 #privateclub #countryclub #Golfclub #CityClub #Paint #management #leadership #hospitality #mistake

A BMI event sparked incredible professional relationships and friendships. That's the importance of networking and connecting with like-minded individuals to advance your career and achieve your goals! If you want to listen to the whole conversation it's episode 374 here on PCR #privateclub #countryclub #Golfclub #CityClub #PrivateClubProfessionals #management #leadership #hospitality…

How the team at Champions Run in Omaha keep their members engaged, entertained, and coming back for more! It's a combination of the staff, the members, and the promos and FUN they have! Good or bad, it's about constantly evolving and trying new and unique ideas. #privateclub #countryclub #Golfclub #CityClub…

Joe Smith talks about how his club is taking things beyond the gates! From kayaking trips to tailgating at football games, they’re creating unique off-site experiences to keep members connected and thinking about the club—even when they’re not there. It’s all about adding new tools to the toolkit, beyond just…

Racing is more than just speed—it's an out-of-body experience. Luann Giovannelli shares the exhilarating moment of launching a car off the starting line, from watching the lights turn yellow to slamming the pedal down and feeling the car take off. No matter how fast you get, that initial rush never…

Humor, clever quips, and memorable moments contribute to effective learning and helping with your CCM. Check out the entire episode of 374 on PCR #privateclub #countryclub #Golfclub #CityClub #PrivateClubProfessionals #management #leadership #hospitality #CMAA #countryclubmanagement

How important is club culture and social interaction to private club members today? Join us on the Private Club Radio Show as we sit down with Eric Bray from GGA Partners to uncover the findings of an extensive study on member perspectives and preferences. We reveal how younger members' emotional…

What can the Country Club of Detroit's historical journey teach us about blending tradition with modernity? Join us as we sit down with Craig Cutler, the club's General Manager, to uncover the club's fascinating transformation from its 1897 inception to its recent renovations. Craig offers a captivating look at how…

Clubs evolve, and so do their members. Audra Lucas, CCM shared how the members joining 20 years ago are vastly different from those being attracted today. This shift presents both challenges and opportunities, especially in their first General Manager role. For them, leading a young, growing club was the perfect…

The rise of culture in the golf and country club industry—how leaders can transform their organizations into the destination of choice. In today's competitive and rapidly evolving landscape, especially post-pandemic, it's more crucial than ever for clubs to stand out. With golf club camaraderie at an all-time high, this episode…

Food and beverage success insights from Nicholas Gora, General Manager of Indian Hills Country Club in Tuscaloosa, Alabama. Join us as we dive into Nicholas's journey of overcoming the challenge of finding the right chef, a quest that saw him navigating through four chefs in six years. Discover how the…

Meet Audra Lucas, the general manager of Shelter Harbor Golf Club, whose unique career was inspired by her grandfather, a long-standing PGA member. Audra shares her compelling journey, from her initial passion for baking to becoming a key leader in the private club industry. She delves into her leadership style,…

Ever wondered how the vibrant and quirky world of 80s pop culture can revolutionize private golf and country clubs? Join us as we chat with Chris Clues, an expert in the club industry and a captivating speaker, to explore this fascinating intersection. Chris shares his insights on how iconic elements…

Join us as Anthony Billwin, a seasoned hospitality professional, shares his compelling journey from managing prestigious hotels and country clubs, to becoming an innovator at von Stiehl Winery in Wisconsin. Anthony navigates us through his career shift just before the COVID-19 pandemic and the transformative developments at the winery, including…

n episode #376 Maggie Barragan, Beach Club Manager talks about the impact of mentorship within her team. Some of her staff have been with the club since high school and are now in college, stepping up as shift leaders. She's dedicated to mentoring them so they can guide and inspire…