Videos

On episode #376 Maggie Barragan dives into how her team stays engaged and recognized. They roll out a bi-monthly newsletter that’s all about celebrating wins and showcasing the Employee of the Quarter. Plus, every few months, the whole company gathers for an all-hands meeting, where Mark, executive director, delivers a…

In this episode, we’re joined by Jim Miller, PGA, CCM, General Manager at Sonnenalp Club, who takes us on a journey through his remarkable career in the private golf and country club industry. From his early days as a back waiter to his current role as a leading club manager,…

On episode #376 Maggie talks about how she and her team show their appreciation for their staff in a big way. Last year, they closed the beach club just for the employees—complete with swimming, beach time, and Maggie and Peter, our Director of Operations, grilling burgers for 400 people! 🍔…

Discover how to transform your leadership approach and create a positive work culture with insights from Maggie Berrigan, the dynamic Beach Club Manager at Westchester Country Club. Maggie dives into her fascinating career journey, sharing stories from her early days in restaurants and private clubs to her time at Augusta…

Explaining what is emotional intelligence #privateclub #countryclub #Golfclub #CityClub #PrivateClubProfessionals #management #leadership #emotionalintelligence

A behind the sceens look at achieving the prestigious Certified Club Manager (CCM) designation with insights from industry professionals Stephanie Peters, James Creamer, and Corey Melroy. Their stories of dedication, perseverance, and collaboration offer valuable lessons for anyone aiming to advance their career in the private golf and country club…

Comparing ourselves to others on social media 😣 #privateclub #countryclub #Golfclub #CityClub #PrivateClubProfessionals #management #leadership

The club management community is about support and knowing you're not in it alone. #privateclub #countryclub #Golfclub #CityClub #PrivateClubProfessionals #management #leadership

Putting just as much work into the employee experience as you do the members! What a mindset and culture shift! We love this! Tune into the entire episode 272 on PCR #privateclub #countryclub #Golfclub #CityClub #PrivateClubProfessionals #management #leadership

In our latest episode with Sarah Mueller, an emotional intelligence expert, trainer, and coach, reveals her own transformative journey from burnout to balance. Learn how emotional intelligence can be a game-changer, helping you address emotional baggage, live authentically, and challenge those deep-seated beliefs that lead to overworking and neglecting self-care.…

What if starting as a 15-year-old valet without a driver’s license could lead to becoming the General Manager of a prestigious golf and country club? Join us as we unravel the incredible journey of Joe Smith on the Private Club Radio Show. From his humble beginnings to his role as…

Hospitality has the highest rate of addiction. We are individuals who burn hot on a regular basis we run and run and run and run and stress and stress #hospitality #hospitalitylife #mentalhealth #sobriety #addiction

Teaser for another Membervetting episode dropping soon. Did you know most applicants who apply to a private club have something for the club to review? \#CountryClub #PrivateClub #golfclub #members #Clubs #ClubManager #Membervetting #vetting #investigations #kennis

When we asked this question, didn't think that was going to be Joe's answer. Sometimes getting to know the real person is difficult #privateclub #countryclub #PrivateClubProfessionals #management #leadership

Dealing with sobriety, depression, and anxiety, in hospitality! Listen to the entire episode #371 on Private Club Radio, available now #privateclub #countryclub #management #leadership #sobriety #mentalhealth #anxiety

Ever wondered what it's like to navigate the high-octane world of hospitality while battling personal demons? Joe Mendez, CMAA chair, joins us to share his raw, unfiltered journey through addiction and sobriety within the hospitality industry. Joe gives a candid account of his experiences and the urgent need for open…

Ever wondered how to effectively manage a board that frequently changes members? This episode takes you through tried-and-true methods for building robust relationships with board members, featuring Ryan Doerr, President of Strategic Club Solutions. Ryan brings his expertise to our discussion, sharing practical strategies for thorough preparation, managing up, and…

Starting his career as a busboy and climbing to become a key leader in the private club industry, Jay Hingsbergen, the General Manager of the University Club of Cincinnati, shares his incredible journey and the invaluable lessons he has learned along the way. We dive into the resurgence of city…

Discover how a groundbreaking algorithm is transforming the world of private golf clubs! Jason Becker joins us to reveal how Golf Life Navigators is revolutionizing membership matchmaking by aligning clubs with members who share similar preferences and needs. Inspired by the success of dating algorithms, GLN's tool enhances club culture…

Crafting a leadership brand is more than just a buzzword—it's about executive presence, storytelling, and ethical clarity. Ever wondered how to stand out in the competitive world of hospitality, particularly in the exclusive private club sector? This episode promises to unlock the secrets of personal branding with insights from Tom…

Join us as we sit down with Paul Dank from MemberVetting to uncover the crucial balance between maintaining high standards and ensuring a welcoming, inclusive environment for all members. We'll demystify common fears surrounding stringent vetting practices and clarify how transparency and fairness can help clubs avoid potential legal issues…

The hospitality industry can be about saving lives #hospitality #privateclub #countryclub #Golfclub #CityClub #PrivateClubProfessionals #management #leadership

The secret to world class management and leadership. Recruit and retain world-class humans! Listen to Alfredo and the rest of episode 364 wherever you consume your content. #hospitality #privateclub #countryclub #Golfclub #CityClub #PrivateClubProfessionals #management #leadership

This episode is a doosey and we have the wonderful Alfredo Hildebrandt, General Manager and COO of Lakewood Country Club. Discover how honesty, a fun yet productive work atmosphere, and choosing the right boss can transform your career. Alfredo's inspiring journey from the hotel industry to a leading role in…