Learn how Kevin Daniel Lelumiere, the GM and COO of the Country Club of New Canaan masterfully balances talent acquisition and mentorship to build resilient, high-performing teams. Discover the profound impact of understanding employees' personal lives and engaging with their families to create a supportive and cohesive work environment. Kevin…
How does a strong organizational culture shape the success of a private club? Join us as we uncover the secrets of thriving club management with Casey Smith, General Manager and PGA Professional of the Year at Chenal Country Club. Casey takes us through his journey to receiving this prestigious award…
Ever wondered how to create captivating content that keeps your private golf and country club members engaged? Join us as we speak with Shanna Bright from Private Clubs Online, who unveils her secrets on developing dynamic content pillars. Shanna shares her wealth of experience in crafting a balanced mix of…
Wondering how a passion for pastry and a chance encounter can lead to a thriving career in the private club industry? Join us as we sit down with Anna Robleski, the assistant manager at Round Hill Club in Connecticut, whose journey is nothing short of inspiring. From her transformative experience…
Our conversation with Matt Campagne, Director of Food and Beverage at Tchefuncta Country Club in Louisiana. Matt's journey starting as a busboy and climbing the ranks to become a key figure in the club industry. You'll learn how Matt expertly balances member preferences with club needs, and why adaptability and…
Imagine turning a whimsical idea from a casual lunch meeting into a record-breaking, impactful community project. Join us as we chat with Bill Horton, the mastermind behind the world's largest gingerbread house, who shares his incredible journey from conception to completion. You'll hear firsthand how Bill and his team at…
In this episode, we sit down with LuAnn Giovannelli CCM CAM, CMAA Fellow & GM/COO Bay Colony Community Association. a trailblazer in the private club industry and one of the first female General Managers in the country. With over 30 years of experience, LuAnn reflects on her rise in a…
Ready to elevate your club’s next tennis retreat to the next level? Expert Scott Colebourne from Tennis Resorts Online joins us to share his wealth of knowledge on crafting the ultimate tennis getaway for your members. With over 25,000 user reviews backing his expertise, Scott provides practical, actionable advice on…
Managing the challenge of serving 1,800 people a day takes more than just logistics—it requires focus, motivation, and energy. In this episode, Audra Lucas opens up about what it takes to keep her team motivated and energized to deliver an exceptional member experience every single day. From maintaining high spirits…
Audra Lucas compares the high-stakes world of hospitality to playing in a championship every day. During her time in South Florida, the rush of holiday weeks gave her a sense of purpose and fulfillment, even when the days left her exhausted. In this episode, she shares what it’s like to…
Growing up in a family of coaches, Audra Lucas learned early on the power of coaching as a leadership tool. Today, she leads her teams, boards, and members with that same philosophy, using coaching to guide them toward success. Audra reflects on how her grandfather and mother influenced her approach…
💡 How do you build a great team? Kevin Daniel Lalumiere, CCM explains the key to success. Empower committed top performers while making tough decisions about those who don’t align with the club's mission. You need to be paying attention to all levels of performance, not just the top and…
There’s no better feeling than when a guest visits the club and says, “How do I join?!” Jim Miller, talks about how guests often notice the unique vibe and instantly want to be a part of it. Whether it’s the atmosphere, the service, or the culture, people from other clubs…
How to motivate the next generation in the hospitality industry! Many young people are discovering exciting opportunities—from traveling to forming connections, earning their CCM, and eventually becoming a GM. It's an exciting time with lots of young motivation to push the industry forward#privateclub #countryclub #Golfclub #CityClub #PrivateClubProfessionals #management #leadership #hospitality
Creating a strong club culture isn’t easy, but James (Jim) Miller, PGA, CCM team did it! They’re all incredibly protective of what they’ve built, addressing problems right away to keep things on track. 🚀 They treat it like their own baby, It’s a group effort, and everyone’s invested in making…
Bill Horton’s career journey is one of persistence and determination! 💪 Starting with "7-8 years of boiling spaghetti," Bill applied for an executive chef position at a prestigious private club. While he didn’t land the chef job right away, they saw something in him and offered him $5/hour at the…
The vision? Build the world's biggest gingerbread house. 🍬 🏠 The mission? Raise as much money as possible for a good cause. 💰 Bill Horton had a crazy idea: build the world’s biggest gingerbread house. 🍭 But the real goal wasn’t just about size—it was about raising money for the…
Mistakes are ok, mistakes will happen, even to the best of us. In this case, Ben shares with us a 30k gray paint mistake 😬 #privateclub #countryclub #Golfclub #CityClub #Paint #management #leadership #hospitality #mistake
A BMI event sparked incredible professional relationships and friendships. That's the importance of networking and connecting with like-minded individuals to advance your career and achieve your goals! If you want to listen to the whole conversation it's episode 374 here on PCR #privateclub #countryclub #Golfclub #CityClub #PrivateClubProfessionals #management #leadership #hospitality…
How the team at Champions Run in Omaha keep their members engaged, entertained, and coming back for more! It's a combination of the staff, the members, and the promos and FUN they have! Good or bad, it's about constantly evolving and trying new and unique ideas. #privateclub #countryclub #Golfclub #CityClub…
Joe Smith talks about how his club is taking things beyond the gates! From kayaking trips to tailgating at football games, they’re creating unique off-site experiences to keep members connected and thinking about the club—even when they’re not there. It’s all about adding new tools to the toolkit, beyond just…
Racing is more than just speed—it's an out-of-body experience. Luann Giovannelli shares the exhilarating moment of launching a car off the starting line, from watching the lights turn yellow to slamming the pedal down and feeling the car take off. No matter how fast you get, that initial rush never…
Humor, clever quips, and memorable moments contribute to effective learning and helping with your CCM. Check out the entire episode of 374 on PCR #privateclub #countryclub #Golfclub #CityClub #PrivateClubProfessionals #management #leadership #hospitality #CMAA #countryclubmanagement
How important is club culture and social interaction to private club members today? Join us on the Private Club Radio Show as we sit down with Eric Bray from GGA Partners to uncover the findings of an extensive study on member perspectives and preferences. We reveal how younger members' emotional…