Videos

Ever wondered how to effectively manage a board that frequently changes members? This episode takes you through tried-and-true methods for building robust relationships with board members, featuring Ryan Doerr, President of Strategic Club Solutions. Ryan brings his expertise to our discussion, sharing practical strategies for thorough preparation, managing up, and…

Starting his career as a busboy and climbing to become a key leader in the private club industry, Jay Hingsbergen, the General Manager of the University Club of Cincinnati, shares his incredible journey and the invaluable lessons he has learned along the way. We dive into the resurgence of city…

Discover how a groundbreaking algorithm is transforming the world of private golf clubs! Jason Becker joins us to reveal how Golf Life Navigators is revolutionizing membership matchmaking by aligning clubs with members who share similar preferences and needs. Inspired by the success of dating algorithms, GLN's tool enhances club culture…

Crafting a leadership brand is more than just a buzzword—it's about executive presence, storytelling, and ethical clarity. Ever wondered how to stand out in the competitive world of hospitality, particularly in the exclusive private club sector? This episode promises to unlock the secrets of personal branding with insights from Tom…

Join us as we sit down with Paul Dank from MemberVetting to uncover the crucial balance between maintaining high standards and ensuring a welcoming, inclusive environment for all members. We'll demystify common fears surrounding stringent vetting practices and clarify how transparency and fairness can help clubs avoid potential legal issues…

The hospitality industry can be about saving lives #hospitality #privateclub #countryclub #Golfclub #CityClub #PrivateClubProfessionals #management #leadership

The secret to world class management and leadership. Recruit and retain world-class humans! Listen to Alfredo and the rest of episode 364 wherever you consume your content. #hospitality #privateclub #countryclub #Golfclub #CityClub #PrivateClubProfessionals #management #leadership

This episode is a doosey and we have the wonderful Alfredo Hildebrandt, General Manager and COO of Lakewood Country Club. Discover how honesty, a fun yet productive work atmosphere, and choosing the right boss can transform your career. Alfredo's inspiring journey from the hotel industry to a leading role in…

Ever wondered how to transform your golf or country club's online presence from dated and drab to sleek and sophisticated? Join us as we sit down with Danielle Chavez, founder of Club Design Studio, to uncover the secrets of modernizing graphic design for elite private clubs. Say goodbye to the…

Ever wondered what it takes to orchestrate a seamless experience at one of the most iconic magic clubs in the world? Join us as we uncover the fascinating journey of Irv Levy, the mastermind behind the operations of the Magic Castle. From his beginnings at the Griffin Club, where he…

We then dive into an engaging conversation with Joe Trauger from the National Club Association (NCA) to explore the invaluable role the NCA plays in advocating for private clubs through top-notch education and governance practices. Don't miss out on important updates by subscribing to our newsletter and following us on…

Ever wondered what it takes to manage a prestigious private club? Join us as we spotlight Kane Pappas from Farley Dickinson University, who opens up about the unique educational journeys available in club management. Kane shares how hands-on experiences and visits to elite clubs, supported by the Club Foundation and…

🧦 Clubs experiences that blow the socks off. #privateclub #countryclub #Golfclub #CityClub #PrivateClubProfessionals #management #leadership

How do golf clubs in the UK and the US stack up against each other? Join us for an enlightening conversation with Leighton Walker, General Manager of Cirencester Golf Club in England and co-host of Golf Talk UK, as he shares his expert insights on the contrasting landscapes of golf…

Art + Science = Amazing Dishes 🤤 #privateclub #countryclub #Golfclub #CityClub #PrivateClubProfessionals #management #leadership

We sit down with Ralph Edmonds from Evansville Country Club. Ralph’s journey from sous chef to general manager is a masterclass in flexibility and adaptability. Discover how he’s handled unexpected challenges and hear his invaluable advice on member relations while keeping up with industry trends. Join us for an in-depth…

Join us for an insightful conversation with Steve Salzman, GM and COO of the Club of Carlton Woods, as we uncover his methodologies for transforming the club’s food and beverage offerings. By hiring a CEC, Certified Executive Chef, Steve has introduced unparalleled quality and service, fostering an environment where member…

Spot the Logo, Trust the Expertise! 🏌️‍♂️✨ Raising the Bar in Golf Real Estate. When you see our golf-certified agent logo, know you’re dealing with the best. These agents have excelled in our programs and have a respect for club culture, making them the go-to for client tours and golf…

In this episode, we delve into the hidden world of ghost accounts with Paul Dank from Kennis / MemberVetting. Ghost accounts are anonymous social media profiles that allow individuals to engage in behaviors they wouldn't normally display under their real names. Paul explains how the anonymity of these accounts can…

What does it take to manage a golf club through economic highs and lows, and how do you keep the greens vibrant despite unpredictable challenges? Join us for a chat with Mark Iwinski, General Manager and COO of Old Corkscrew Golf Club He walks us through his remarkable journey since…

🚨 New insights revealed! A recent survey of affluent golfers highlighted a major shift towards amenities and expert guidance. But here’s the kicker: the top anxiety for these golfers isn’t just finding the perfect golf club— it’s navigating the tricky waters of real estate agents. Many fear being misled by…

I sit down with Josiah McKenzie, host of the Hospitality Daily Show podcast, to uncover the secrets of elevating hospitality through empathy, adaptability, and exceptional service. We discuss the critical need to reconnect with the core mission of hospitality and how listening to guests' evolving expectations can set businesses apart.…

Ever wondered how golf can be a game-changer for nonprofits? Join us and Eric Sedransk shares his journey from Wall Street to creating Member for a Day, a groundbreaking platform transforming charity golf auctions. Eric opens up about raising over $7 million by offering unique golf experiences, collaborating with celebrities…

Step into an exclusive journey with General Manager Jeffrey Savage at the picturesque North Sound Golf Club in Grand Cayman. As we stroll through the vibrant greens, we'll dive into the heart of managing a private golf club, where every swing and smile is part of our diverse global family.…